Welcome to the www.designthinking.my website terms and conditions. Please read through our T&C carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Please also read our Privacy Policy Statement regarding personal information provided by you.



This website also contains links to the other websites, which are not operated by Tandemic. Tandemic has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each site.

You shall not assign, transfer, charge, sub-contract, create any trust over or deal in any other manner with these T&C all or any of your rights or obligations under these T&C.

Nothing in these Terms and Conditions shall create or be deemed to create a partnership, an agency or a relationship of employer and employee between you and us (Tandemic).

No person who is not a party to these T&C shall acquire any rights under it or be entitles to benefit from any of its terms even if that person has relied on any such term or has indicated to any party to these T&C assent to any such term.

These T&C (and all non-contractual obligations arising out of or connected to them) shall be governed and construed in accordance with Malaysia Law. Both we and you hereby submit to the non-exclusive jurisdiction of the Malaysia Courts. All dealings, correspondence and contracts between us shall be made or conducted in the English / Malay language.



This page tells you the terms of use on which you may make use of our website (www.designthinking.my), in whether as a guest or as a registered user. Please read these terms of use carefully before you start to use the website. By using the website, you indicate that you accept these ‘Terms of Use’ and you agree to abide by them. Your use of any part of the website constitutes your acceptance of these Terms of Use which takes effect on the date on which you first use the website. If you do not agree with these Terms of Use, you should cease using the website immediately.

DesignThinking.my is operated by Conceptrial Sdn. Bhd. (dba Tandemic), a business registered with SSM with registration number 894028-A, in Malaysia. The Website is operated by Tandemic, with our office located at 23A-1 Oval Damansara, 685 Jalan Damansara, 60000 Kuala Lumpur, WP Kuala Lumpur, Malaysia.

Tandemic reserve the right to change these Terms of Use anytime without notice to you by posting changes online. You are responsible for regularly reviewing information posted online to obtain timely notice of such changes. You continued use of the website after changes are posted constitutes your acceptance of the amended Terms of Use.

You are responsible for all access to the website through your internet connection and for bringing these Terms of Use to the attention of all such persons.

You shall not in any way use the website or submit to us or to the website or to any user of the website anything which in any respects such as:

  1. Is in breach of any law, statute, regulation of any applicable jurisdiction;
  2. Is fraudulent, criminal or unlawful;
  3. Is inaccurate or out-of-date;
  4. Maybe obscene, indecent, pornographic, vulgar, profane, racist, sexist, discriminatory, offensive, derogatory, harmful, harassing, threatening, embarrassing, malicious, abusive, hateful, menacing, defamatory, untrue or political;
  5. Impersonates any other person or body or misrepresents a relationship with any person;
  6. Hack into any other’s person propriety rights;
  7. Cause annoyance to other users;
  8. May infringe or breach the copyright or any intellectual property rights (including without limitation copyright, trademark rights, and broadcasting rights) or any privacy or other rights of us or any third party;
  9. Send any unsolicited advertising or promotional material,
  10. Spam, or attempt to affect the performance or functionality of any computer facilities of or accessed through this website;
  11. Is contrary to any specific rule or requirement that we stipulate on the website in relation to a particular part of the website or the website generally; or / and
  12. Involves your use, delivery or transmission of any viruses, unsolicited emails, Trojan horses, trap doors, back doors, easter eggs, worms, time bombs, cancelbots or computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.

Tandemic will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.

Commentary and any other materials posted on the website are not intended to amount to advice on which reliance should be places. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitors to the website, or by anyone who may be informed of any of its contents.



The intellectual property rights in all software and content made available to you on or through this website remain the property of Conceptrial Sdn. Bhd. or its licensors and are protected by copyrights laws and treaties around the world. All such rights are reserved by Conceptrial Sdn. Bhd. and its licensors. You may store, print and display the content supplied solely for your own personal use. You are prohibited to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which neither appears on this website nor may use any such content in connection with any business or commercial entities.

You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Tandemic or its licensors. Tandemic is a trademark belonging to Conceptrial Sdn. Bhd.. No license or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without the written permission of Conceptrial Sdn. Bhd..



This site may contain links to other sites on the internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such site.



When you place an order, you will receive an acknowledgement and will not constitute acceptance of your order. This email will only be acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have received your payment.



By placing an order, you are offering to purchase a product on and subject to the following terms and conditions:

  1. All orders are subject to availability and confirmation of the order price.
  2. Dispatch times may vary according to availability and any guarantees or representations made as to the delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
  3. In order / registration as Tandemic customer, you must be over 18 years old and possess a valid credit or; and debit card issued by a bank or a PayPal account acceptable to us.
  4. If your order is accepted we will inform and notify you by email.
  5. When you place an order, you undertake that all the details you provide to us are true and accurate, that you are an authorised user of the credit or; and debit card or PayPal account used to place your order and that there are sufficient funds to cover the cost of the goods.
  6. Orders cannot be cancelled or amended after dispatch. At, any point after the parcel leaves the Storehouse with our courier, if you wish to cancel the order and receive your money back, you will be required to receive and return all goods associated with the parcel to us (which we will inspect first). Any items kept by the customer will not be refunded. For more information, kindly visit our Return and Refund Policy here.



Orders placed Monday to Friday before 10 a.m. (Malaysian Time) are handled within 3 working days. Orders placed Saturdays, Sundays or public holidays, are handled on the first business day after. All packages have a tracking number so the package can be traced. As soon as your order leaves our premise in Kuala Lumpur, a tracking number will be issued via email. If you have any questions regarding the delivery of your order please contact our customer service team at [email protected]

Order Processing Times
Malaysia – 1-2 business days
International – 2-3 business days

Delivery Times
Malaysia – 2-3 business days
International – 3-5 business days (subject to clearance from customs)


1)   Refund is only eligible for defected item purchased within 7 days ONLY. However, we will go through checks to ensure the defect is enough for refund purpose.

2)   Payment receipt is required for all return & exchange process.

3)   If the items is unused, returns will be accepted if delivered back within:

  •  7 days from arrival of package for local delivery.
  •  14 days from arrival of package for international delivery.

Returns outside of these timeframes will not be accepted by Tandemic.
In all fairness, do take note that Tandemic will be NOT liable for the return shipping fee.

4)  Refund process may take between 3-5 working days.

5)  Any exchange, return or refund from online purchases can only be initiated through emails sent to [email protected]



We at Conceptrial Sdn. Bhd. accept Visa, Mastercard, Pay Pal. Unfortunately, we are unable to accept cash or cheques and do not offer credit accounts. The total cost of the order is the price of the products ordered plus the delivery charge. If you have paid on your debit or credit card, you will be charged once the order has been placed and we will email you to confirm once your order has transferred to the processing team and been fully processed for dispatch.

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

We will not be held responsible for charges or interest added to your chosen credit or debit card after a purchase. Please take this into account before the purchase of goods and be aware that refunds can take up to 7 working days (Entire Malaysia) and up to 14 working days (International) from us receiving a returns parcel, as we will not be liable for charges or interest added during this time.



The actual price charges to overseas customers will be subject to the exchange rate applied by the customer’s credit or debit Card Company. Customers outside the Malaysia will also be liable for any customs/import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country; therefore you are advised to check the latest applicable local requirements in your country before placing an order.



We have made every effort to display all products as accurately as possible. The colors of our products that appear on the website may differ to actual product depending on your monitor; we cannot guarantee that your monitor’s display of any color will accurately reflect the color of the product on delivery.

All size and measurements are approximate; however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicates are our standard measurements sizes (Asian’s measurements). Please refer to the size guide for clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Prices are subject to change without notice. Prices shown are inclusive of postage. Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order, we shall notify you as soon as possible and you will not be charged for the out of stock items. If the order does process we shall notify you as soon as possible and refund the item which in unavailable.



In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card charged. If your credit or debit card has already been charged for the purchase and your order is cancelled, we shall immediately issue accredit card account in the amount of the charge.



You agree to indemnify, defend and hold harmless Conceptrial Sdn. Bhd., its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and; or costs (including, but not limited to, legal fees) arising from your use this website or your breach of the Terms of Service.



Tandemic shall have the rights in its absolute discretion at any time and without notice to amend, remove or vary the services and; or any page of this website.



We operate a complaints handling procedure which we will use to try to resolve dispute when they first arise; please let us know if you have any complaints or comments by sending an email to us. Our Customer Care team: [email protected]



If you breach these conditions and we take no action, we still be entitled to use our rights and remedies in any other situation where you breach these conditions.



These terms and conditions are to be construed in accordance with the laws of Malaysia and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Malaysia Courts.



The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Conceptrial Sdn. Bhd.. Any waiver of any provision of the Terms of Service will be effectively only if in writing and signed by a Director of Conceptrial Sdn. Bhd..